Return, Refund And Exchanges Policy

Return, Refund & Exchange Policy – INTESHA

At INTESHA, all products are specially customized and made-to-order. Due to the personalized nature of these items, we maintain a strict policy to ensure quality and fairness.

1. Customized Products Policy

  • All customized products are strictly non-returnable and non-refundable under any circumstances
  • We do not accept returns or refunds for:
    • Change of mind
    • Personal dislike
    • Design expectations
    • Any other reason

2. Damaged / Defective / Incorrect Product

If you receive a product that is:

  • Damaged
  • Defective
  • Not as per the approved design

👉 We will NOT issue a refund

👉 Instead, we will:

  • Remake a new product
  • Ship a replacement

3. Courier & Shipping Charges

  • All courier charges (return + re-shipping) will be borne by the customer in all cases
  • This applies even in case of replacement or exchange

4. Reporting an Issue

  • You must inform us within 7 days of delivery
  • Contact us via:
  • Please share:
    • Order ID
    • Issue description
    • Clear photos/videos of the product

5. Important Conditions

  • Replacement will be processed only after verification by our team
  • Minor variations in color, polish, or engraving are not considered defects
  • Issues caused due to incorrect details provided by the customer (name, date, spelling, etc.) will not be eligible for replacement

6. Return Address

Seasons Kreation
2950, Front of Chopra House
5th MSB Crossroad, Regro ki Kothi
Johari Bazar, Jaipur, Rajasthan – 302003
India

📞 Contact Number: 9887862866, 9782285437

7. Final Note

Since all products are custom-made, customers are strongly advised to review all details carefully before placing the order