Returns

1. Eligibility for Returns:

   • Customized products can only be returned if they are damaged, defective, or not as per the agreed design.

   • Requests for returns must be made within 7 days of receiving the product.

2. Non-Returnable Items:

   • Products with errors due to incorrect information provided by the customer (e.g., wrong name, date, or spelling).

   • Items that show signs of wear, misuse, or damage not caused by Intesha.

3. Process for Returns:

   • Email us at Care@intesha.com with your order details, a description of the issue, and clear photos of the product.

   • Once approved, we will provide instructions for returning the item.

4. Return Shipping:

   • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective product).

Refunds

1. Refund Approval:

   • After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

2. Refund Timeline:

   • Approved refunds will be processed within 7-10 business days and will be credited to your original payment method.

3. Partial Refunds:

   • In cases where the product shows minimal wear but is eligible for return, we may issue a partial refund at our discretion.

4. Non-Refundable Situations:

   • Items purchased during clearance sales or special promotions are not eligible for refunds unless defective.

Exchanges

• We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at Care@intesha.com.